Privacy Policy

We use information to:

• Provide, operate, and maintain our services
• Verify customer identity and prevent fraud
• Process payments and manage billing
• Detect and prevent illegal robocall activity
• Comply with FCC regulations and legal obligations
• Respond to traceback or regulatory inquiries
• Improve website functionality and user experience
• Send service-related communications
• Enforce our Terms of Service

As a telecommunications provider, we are subject to FCC regulations governing Customer Proprietary Network Information (CPNI). CPNI includes information related to the quantity, technical configuration, type, destination, location, and amount of use of telecommunications services you subscribe to, and related billing information.

We use CPNI solely to provide the telecommunications services you have requested. We do not share CPNI with third parties for marketing purposes without your express consent. You have the right to restrict our use of your CPNI. To do so, contact us at privacy@sipsmart.io.

We may use and disclose call detail records and account information to:

• Respond to Industry Traceback Group (ITG) inquiries
• Comply with FCC regulations and STIR/SHAKEN caller ID authentication requirements
• Respond to subpoenas, court orders, or lawful government requests
• Enforce our Robocall Mitigation Program obligations
• Report suspected illegal calling activity to regulatory authorities
• Comply with TCPA and applicable Do Not Call regulations

We do not sell personal information.

We may share information with:

• Upstream telecommunications carriers (for call routing purposes)
• Payment processors (e.g., for billing and transaction processing)
• Cloud infrastructure providers (e.g., AWS for hosting and storage)
• Regulatory authorities (FCC, ITG, and similar bodies)
• Law enforcement when legally required
• Professional advisors (attorneys, accountants, auditors)
• Business successors in the event of a merger, acquisition, or sale

Third parties with whom we share data are required to handle it in accordance with applicable law and their own privacy policies.

We retain:

• Account information for as long as the account is active, plus a reasonable period thereafter
• Call detail records as required for business operations and regulatory compliance
• Billing records as required by applicable law (typically 7 years)
• CPNI-related records as required by FCC regulations
• Communications with us for as long as necessary to resolve disputes or comply with legal obligations

We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security reviews.

However, no system can be guaranteed 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

We may use cookies and similar tracking technologies for:

• Authentication and session management
• Website performance and optimization
• Analytics (e.g., understanding how visitors use our site)
• Security and fraud prevention

You may disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information (subject to regulatory retention requirements)
• Restriction — request that we restrict processing of your information
• Portability — request transfer of your information in a machine-readable format
• Opt-out of CPNI use for marketing purposes

California Residents (CCPA): California residents have additional rights including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, submit a request to: privacy@sipsmart.io

SipSmart.io is operated in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer and processing of your information in the United States, which may have different data protection laws than your country of residence.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last Updated” date. Continued use of our services after any changes constitutes your acceptance of the updated policy. For material changes, we will provide additional notice as required by law.

For privacy-related inquiries or to exercise your rights, contact us at: